Steven Wise
Service and user experience designer
I’m a hands-on service and user experience designer with over 20 years of experience helping organisations solve complex challenges. I’ve led design for services used by millions and piloted the world’s first online judicial resolution service. My work is grounded in user needs, shaped with stakeholders and measured by real outcomes.
Steve is equally comfortable leading large scale complex programmes of work as well as contributing to smaller projects.
Selected case studies
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Housing dispute service design for the Renters’ Rights ActHMCTS | GOV.UKFrom leading the discovery to private beta: designing the digital service that puts new legislation into practice.
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Accessible justice: service design for benefit appealsHMCTS Reform Programme | GOV.UKPiloting the world’s first online judicial resolution service, with 80% of appeals in the pilot resolved without a hearing.
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Designing one banking experience across 55 marketsHSBC Business BankingBringing one coherent business banking experience to customers across 55 markets.
How I work
I’m at my best in a multidisciplinary team: understanding user needs, mapping and reimagining services, testing ideas and delivering real change for users and organisations. I’ve led teams and disciplines, and I can set design direction, facilitate workshops and bring senior stakeholders along. I’m most energised when I’m close to the work.
I’m always open to conversations about future roles and opportunities, though I’m not currently available for contract work. Get in touch.